Imagine having a follow-up appointment you scheduled for your Grandma being postponed, even though it was booked 2 months prior. This inconveniences the patient and frustrates the physician for having not met expectations.
This is a common occurrence among physicians worldwide, unavoidable at times due to emergencies or family commitments, but usually due to a lack of planning for the holidays. Unstructured scheduling of staff leads to misunderstandings amongst them and ends up adversely affecting the patients. Focusing on the following can help:
- Holiday Closure Policy:
This policy must list the days that some or all of the staff has off, especially non-standard days when the office could stay open. Releasing this policy early in the year can help prevent frustration for patients and staff. It will also be beneficial in planning for the holidays. Continue Reading