Are EHRs being oversold?

Electronic Health Record (EHR) software have become the latest healthcare industry benchmark. Doctors across the country are using the software to help them smoothen their operational workflows and improve productivity. The healthcare vendor market is flourishing with a huge range of products to choose from and practitioners, on the other hand, are clearly confused when it comes to selecting the right kind of EHR software for their practice.

Are the vendors pushing too hard to sell their EHR software? The answer would be a concrete yes. But it is for all the good reasons. Confused? Let me explain.

In the present scenario, the end users of the software, the practitioners, are using some sort of EHR software in order to be more compliant with regulatory bodies, take advantage of adopting the systems early, receiving meaningful use benefits and adopting the ICD-10 codes. However, they sometimes ignore the product while making the selection, and instead make price-related compromises. As a result, they end up buying the wrong EHR software and are admittedly left frustrated when they start using it. The system they adopt is sometimes slow, inefficient and does not meet their workflow requirements.

This is the time when other EHR software vendors step in. They pitch their product, explain the benefits and features, training and support system and convince the practice for making a switch to their product. Some doctors are hesitant, understandably, since the first long and tedious implementation of the EHR software did no good to them. Others, are generally more open to the idea of improvement and look forward to discussing it with their vendor.

As per an estimate, by the end of 2013, nearly 80% of the practitioners across the U.S. will be using some sort of EHR software. Therefore, in the times to come, the market will be all about making the right switch.


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