SaaS & Healthcare – Where is the link?

We have seen the influx of information technology revolutionize almost every industry over the last few years, with one innovation after another expediting the exchange of information among organizations and individuals. The same holds true for the healthcare industry, where the term health IT has dominated discussion between physicians, hospitals and government funded institutions. The rate of innovation in health IT has been incredible, especially with the advent of Cloud-based Electronic Medical Records (EMR) and Health Information Exchanges (HIE). These new solutions have helped providers escape the barriers of traditional server based technology and be connected with their patients from virtually anywhere in the world.

Today, mobile technology is paving the way for the future of affordable and accessible care delivery. Physicians have always looked for ways to respond to the needs of their patients quickly even from outside of their offices. SaaS EMR(s) and online Patient Portals have made this possible, as physicians are able to access the medical records of their patients directly from their cell phones, tablets and laptops. However, many physicians across the nation remain unaware of the functionality and benefits of SaaS EMR(s) or why it has become so popular.

The influence of SaaS upon the healthcare continuum is evident once we take a closer look at solutions such as EMR, practice management, patient portals. SaaS allows for a pay as you go service, where the data captured at the provider’s practice is stored on virtual servers outside of the physician’s office. This means that via SaaS, providers no longer need to maintain hardware equipment or perform data backup.Subscription fees are usually paid on a monthly basis, while customer support is usually available round the clock.

As with other innovations in technology, drawbacks and concerns always emerge after implementation. In this case, the primary risk of implementing SaaS in healthcare is the potential threat to safety and integrity of sensitive patient information.The long term preservation and confidentiality of this datais the responsibility of the respective SaaS EMR vendor. Most SaaS vendors today assure their clients of the safety of their information by complying with strict HIPAA guidelines. There are additional guidelines outlined in the Meaningful Use program by the CMS, thanks to which SaaS in healthcare will experience a 20% growth by 2017.

Providers must ensure their due diligence when choosing a SaaS health IT solution. The vendor must assure the provider of their compliance with HIPAA and other information security standards such as ISO 27000 etc. Providers should ideally request their vendor for copies of recent audit reportsalong with the any information security certifications before making their final decision. In light of the aforementioned characteristics of SaaS and health IT, it is easy to construe that providers looking to go paperless at this stage must give preference to Cloud technology over traditional server based technology. This will ensure the long term viability of their health IT investment.

 

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